Plymouth Hoe, Drakes Island
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Terms and Conditions

Smoking Policy
In the interests of comfort and the safety of our guests we have a strict non-smoking policy. Non compliance or damage caused by tampering with the sensitive smoke detectors will result in a charge to repair such items and a charge for professional cleaning of the room will be levied.

Check out times
If possible please supply our staff with an expected time of arrival when booking. Check-out is 10.30am

Payment
It our policy to ask kindly for payment on arrival. Through experience we have learned that most guests benefit from minimal disruption and find check out easier and quicker on the day of departure.

We accept Visa, Mastercard, Maestro, Solo, Switch, and Delta

Deposit
A deposit equivalent to the first nights stay for all intended guests is payable on booking. Payable by credit/debit card or by cheque (cheques will only be accepted if there is 2weeks or more before the start of the intended stay.)

Cancellation Policy
We understand that sometimes guest have to cancel their intended stay. If this is the case we require at least three clear days notice for cancellation. Our cancellation policy is based on normal legal practise within the UK, whereby proprietors of a hotel or guest house have the right in law to claim or be reimbursed for any loss resulting from cancellation or no show. If we are able to re-let the room/s we will reimburse your deposit by cheque.

If less than 72 hours notice given - If 1 night booked 50% off invoice charged. If 2 or more nights booked, 1st night payment is charged in full.


Cancellation by ourselves
If in the unlikely event we have to cancel your stay we will do everything in our power to find you alternative accommodation. If we are unable to do so we will refund your deposit in full. We are proud to say that we have never had to cancel any guests to date.